Our clients are important to us. When you call us for an important issue you can expect to receive a friendly greeting and get knowledgeable help quickly. For everyday issues we provide a 24/7 ticketing system. Tickets are automatically directed towards our technical team who know your site. Phone support is available when needed.
Our account managers use the data and history from our ticketing system to identify common issues and consider improvements. This may include suggestions of targeted training or implementation of new management tools. We work hard to ensure that there is shared knowledge on every site to provide a wide breadth of support.