The Thankyou Payroll team was growing, but there was no one dedicated to managing IT, endpoints and infrastructure full-time to support the internal team. Thankyou Payroll chose Aiscorp as its IT partner, Aiscorp was able to fulfil the key requirements and also shared similar values to the company a key reason for choosing them.
Thankyou Payroll is a payroll software provider based in New Zealand, focused on simplifying and
streamlining the payroll process. The company acts as a payroll intermediary, with users transferring
gross payroll into the software, to then pay employees directly and meet employer obligations for
general filing and PAYE with IRD.
First launching in 2009 in a Port Chalmers garage, the company now serves 7,000+ organisations that
run payroll through the software every month. This equates to a monthly average of 31,000-32,000
employees paid, 100,000 payslips, and $100 million in payroll processing. Thankyou Payroll operates
on firmly held values of not only running a business but doing good. At present, approximately 750
charities around the country are able to use the software for free, with Thankyou Payroll also the
only carbon positive payroll provider in New Zealand.
The Thankyou Payroll team was growing, but there was no one dedicated to managing IT, endpoints
and infrastructure full time to support the internal team. This meant there was a lack of consistency
around general maintenance as well as patching and cyber security.
David Morrison, who came onboard as CEO in June 2021, recognised the value of outsourcing IT and
hardware, and tapping into a company that could provide a range of services and support, rather
than hiring a person in-house. An initial proposal outlined key requirements, namely for Thankyou
Payroll to regain control over its fleet of office technology, and for the IT company to actively
manage and assist the team regardless of their level of experience and expertise.
Thankyou Payroll chose Aiscorp as its IT partner, as Aiscorp was able to fulfil the key requirements
and also shared similar values to the company. In the first phase of the partnership, Aiscorp
successfully helped Thankyou Payroll to regain control over its office technology, and worked on a
programme of improvements that included consistency of service and ongoing support.
In October 2022, Thankyou Payroll moved into a new office and Aiscorp helped to set up new
networks and network segmentation, ensured new equipment was up and running, and
implemented security improvements, including establishing firewalls and VPN services, and setting
With centralised asset management, Aiscorp immediately improved the
consistency of use of Thankyou Payroll’s machines and hardware. Aiscorp also
enabled Thankyou Payroll to hand over office IT management so the team
could focus on supporting their end users. Aiscorp provides continual support
to make sure any issues are quickly resolved and the team can focus on what
they know best - payroll.
Asset management extends into other benefits, including raising the bar for
office technology, greater security of endpoint devices, and ensuring good
tooling is in place to support the company’s internal Software-as-a-Service
system. Over time, Thankyou Payroll has also been able to offer remote
working opportunities to staff around the country with greater peace of mind,
with staff able to be more productive.
Due to the ongoing nature of the relationship, benefits are continually being
realised, with a long term plan of development in place. The personal touches
and values alignment makes interactions easy and productive.
“Aiscorp has been able to give us peace of mind around our use of office technology. They have enabled us
to focus on our core job, which is running payroll for small to medium businesses around the country.”
- David Morrison, Chief Executive Officer, Thankyou Payroll.
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